Privacy Policy
Copier1, LLC sells and services office equipment. We collect the information needed to quote a machine, deliver it, invoice it and support it afterwards — and not much else. This page says exactly what that is, who else sees it, how long we keep it and how to get it back or have it deleted.
1. What we collect
You give us
- Contact details — name, business name, email, phone, billing and shipping address.
- Order information — what you bought, the serial number of the machine, delivery instructions, your designated Key Operator.
- Payment information — processed by our payment providers. We do not store full card numbers on our systems. Where you give us bank details for an e-check, those are used for the authorised debit and then retained only as the transaction record requires.
- Support information — what you tell us about a fault, the model and serial number, and notes from the call.
- Appointment details — when you book remote support or a service call.
We collect automatically
- IP address, browser and device type, operating system, referring URL
- Pages viewed, searches run on the site, and what you added to a cart
- Cookies and similar technologies — see section 5
During a remote support session
A remote session is screen access to the computer you authorise. Our technician sees what is on that screen and can control that computer. Close any confidential material before the session starts. We do not record sessions and we do not retain copies of anything on your machine.
There are two ways we connect, and they differ in what stays behind:
- Copier1 Support (the installed app). You install it and grant permission once, and it stays on your computer until you remove it. While it is installed and linked to our account, a Copier1 technician can start a session without needing a new code from you — you will see a notification whenever one is running. We remove your computer from our system at the end of every call, which revokes that access; you then uninstall the app whenever you choose. How to uninstall it.
- One-time session. You run a file that installs nothing permanent, it shows a 9-digit code, and we connect only after you read that code to us. Closing the app ends access completely.
Either way, remote access is limited to the computer you run the software on. It does not reach your copier's stored documents, your network drives or any other machine. See Remote Support for the full detail.
What we do not collect
We do not collect the contents of documents you copy, scan, print or fax on your equipment. A copier stores images on its internal drive during normal operation; that drive is yours, it stays with the machine, and we do not access it as part of support or service. If you are retiring a machine and want the drive wiped or removed, ask us — it is a service we provide.
2. What we use it for
| Purpose | What that means |
|---|---|
| Fulfilling your order | Quoting, invoicing, taking payment, arranging delivery and installation |
| Support and warranty | Matching a serial number to an account, tracking coverage, supplying parts, dispatching technicians |
| Communicating with you | Order confirmations, delivery coordination, support replies, service reminders |
| Marketing | Occasional email about equipment and offers — only where you asked for it, and every message has an unsubscribe link |
| Improving the site | Understanding which pages and searches work, in aggregate |
| Legal and accounting | Tax records, warranty claims, fraud prevention, responding to lawful requests |
3. Who else sees it
We do not sell your personal information, and we have not sold or shared it for cross-context behavioural advertising in the preceding 12 months.
We share what is necessary with the providers that run parts of our business:
- Shopify Inc. — hosts this store and processes orders.
- Payment providers — the gateways shown at checkout, plus QuickBooks for invoicing. They handle card and bank details directly.
- Carriers and delivery partners — your name, address, phone and delivery instructions, so the machine arrives.
- Google — Analytics and Ads, for site measurement and advertising.
- Email delivery — to send order, support and marketing email.
- Appointment booking — the scheduling service behind book.copier1.com.
- Splashtop — the remote support tool, during a session you start.
Each is bound to use the information only to provide its service to us.
We will also disclose information where the law requires it — a subpoena, court order or lawful government request — and where necessary to establish or defend a legal claim, or to prevent fraud. If Copier1, LLC is merged, acquired or sold, customer records may transfer as part of that transaction, and we will post notice here.
4. How we protect it
The site runs over TLS. Access to customer records is limited to staff who need it. Payment card data is handled by our payment providers, not stored on our systems.
No method of transmission or storage is completely secure, and we will not claim otherwise. If a breach affects your personal information we will notify you as required by Maryland law and any other law that applies to you.
5. Cookies and tracking
We use cookies to keep your cart working, keep you signed in, remember preferences, measure how the site is used, and support advertising.
You can block or delete cookies in your browser settings. Blocking them will break the cart and sign-in. You can opt out of Google Analytics with Google's browser add-on, and manage ad personalisation in your Google account settings.
We respond to the Global Privacy Control (GPC) signal as a valid opt-out request where your browser sends one.
6. How long we keep it
| Record | Kept for |
|---|---|
| Order, invoice and warranty records | 7 years — tax records, and your warranty can run 5 years with parts support beyond that |
| Support and service history | Life of the machine in your ownership, plus 2 years |
| Marketing contacts | Until you unsubscribe, then a suppression record so we do not email you again |
| Website analytics | Per the provider's retention settings, typically 14 months |
| Quotes that did not become orders | 2 years |
7. Your rights
Wherever you are, you can ask us to:
- Tell you what we hold about you, and where it came from
- Give you a copy in a portable format
- Correct anything inaccurate
- Delete it, subject to records we are required to keep — a paid invoice and the warranty record attached to a serial number cannot be deleted while that coverage is live
- Stop marketing email — unsubscribe in any message, or email us
- Withdraw consent you previously gave
California residents
Under the California Consumer Privacy Act as amended by the CPRA, you have the rights above plus the right to know the categories of personal information collected, the purposes, and the categories of third parties it is disclosed to — all of which are set out in sections 1, 2 and 3. You have the right to opt out of sale or sharing; we do not sell or share personal information, so there is nothing to opt out of. We will not discriminate against you for exercising any of these rights.
How to make a request
Email sales@copier1.com with "Privacy request" in the subject, or call 888-866-2679. We will verify your identity against the order record before acting, and respond within 45 days. You may use an authorised agent.
8. Children
Copier1.com sells commercial office equipment and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, email us and we will delete it.
9. Other websites
This site links to other sites — manufacturers, Splashtop, our booking system. We do not control their privacy practices. Read their policies before giving them information.
10. Changes to this policy
We may update this policy. The Last Updated date at the top will change, and the current version always lives at this address. Material changes will be noted here.
11. Contact
Copier1, LLC
12-E Meem Avenue, Suite E
Gaithersburg, MD 20877, United States
Email: sales@copier1.com
Phone: 888-866-2679
Monday to Friday, 9am–5pm Eastern