Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. 30 Day 100% Parts and Labor Warranty for all remanufactured, refurbished, and demonstrator copiers. Copier1 guarantees all parts within copier to be free from defects for a period of 30 days from date of order. Any components not received or damaged in shipment must be requested at time of delivery. All parts covered under warranty are to be supplied by copier1 or approved for purchase by third party vendor. Unless agreed to by Copier1 management before installation, all repair parts will be provided by Copier1. Any required machine installation labor is not included- including computer and network installation. This warranty covers all machines refurbished and sold by Copier1 and does not cover “used,” “demonstrator,” and “repossessed” copiers unless they are refurbished by Copier1 or unless otherwise stated on customer invoice. Customer will be provided equipment documentation and Help Desk installation support. For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, customer will be billed the then-current standard price for that part. If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is with Copier1. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service. 

To return please contact us by email at  

Exchange Policy: For a period of 6 months from invoice date, Customer may return for a free exchange any copiers which do not function to manufacturers specification published for the main unit of the copier, and may return for exchange all accessories also purchased from Copier1 with prior written approval from Copier1 Management. This does not apply to toner. Customer must allow any repair attempts deemed by Copier1 to be reasonable efforts prior to return authorization. Remember, your copier was just transported, and the most common time for the machine to need service is after shipment. Customer is responsible for any and all shipping costs, including insurance. In cases where the return is approved, a restocking fee of 20% applies to all returns. If customer returns, rejects or cancels shipment anytime subsequent to placing order customer agrees to pay all shipping and restocking fees, and to reimburse Copier1 for any service and installation charges. Copier1 will, when return has been approved, arrange for return shipping at our corporate discount rates with usual shipping agent or agent of customers choosing so long as said shipper provides air ride, padded transportation.  Equipment return request must be made to within 45 days of original purchase date. Excessive usage on returned equipment may result in refund adjustment. There are no refunds on new equipment, but customers may trade at full depreciated value against a refurbished machine, excluding shipping and installation. All returns of refurbished product are subject to a 30% return fee in addition to non-reimbursement of any and all shipping and delivery costs.

6 months free exchange. Shipping fees apply for both the replaced and returned copier and are to be borne by the customer. Applies to full size office copiers only, not production or dektop machines.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Toner
  • Downloadable software products
  • All parts

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Need help?


Customer Support : 9:00 to 5:00 pm ( Mon to Fri)

Address : 12-E Meem Ave ,Gaithersburg ,MD 20877 , United States 

Email :

Phone: 8888662679