Warranty Information
Copier1 Refurbished Office Equipment Warranty and Purchase Agreement
The following warranty and purchase agreement includes provisions and obligations which apply to both the Seller (Copier1, LLC) and the Customer and applies to all business copiers sold by Copier1, LLC. Copiers sold are used products unless otherwise stated and noted. This is the only agreement for office equipment purchased, ordered, and/or invoiced from Copier1, LLC, and any deviations from this agreement must be contained specifically within the sales invoice. This warranty and purchase agreement applies to machines sold through Copier1.com or other company-supported venues, including Amazon and Ebay or other online platforms. Home Office, High volume, Professional series, or Production equipment are covered by a separately purchased Platinum Plan maintenance agreement and are not covered by paragraphs 1 through 7 below unless otherwise noted on sales invoice provided by Seller.- Lifetime drum warranty for Toshiba brand console-style, non-production products, including all 55, 05, 15, 06, 16, 08, 18, 25 series models. This does not apply to desktop or smaller machines, including CS models
- 5 Year major component guarantee on refurbished copiers excluding production machines (minimum 5 years available parts support). All parts excluding the following “Consumable” parts are covered under this warranty: Drums (except #1 above), toner/developer and developer units, feed and separation tires, transfer belt, fuser parts. Labor is not covered beyond the initial 30 day warranty. Deductibles may apply
- 3 Year replacement. Copier1 warrants the main unit to be free from major malfunction for a period of 3 years from date of purchase, qualifying service will award replacement of machine with payment of deductible and applicable delivery/replacement costs. This includes all of the following: control panels; circuit boards; motors; main logic controllers; gears and gear packs excluding fuser drive units; document feeders; network interface interfaces and other accessories. Laser units will also be covered under this warranty only for Toshiba branded products. Those parts considered to be “consumable” or “wear” items are not covered under this long-term warranty. Copier1 will ship replacement major components promptly after payment of deductible and applicable shipping and labor fees. Under conditions where copier is deemed by Copier1 to be irreparable, Copier1 will replace the machine with an equal or better copier at the discretion of Copier1 at no charge to customer other than shipping and installation for a period of 3 years. Deductibles may apply. For machines in operation beyond 3 years from date of purchase, Copier1 will provide major component replacement guarantee for the useful life of the machine with standard deductible/delivery fees. Warranty does not apply to misuse or damage resulting from flood, fire, etc..
- Lifetime drum warranty for Toshiba brand console-style, non-production products, including all 55, 05, 15, 06, 16, 08, 18, 25 series models. This does not apply to desktop or smaller machines, including CS models
- 5 Year major component guarantee on refurbished copiers excluding production machines (minimum 5 years available parts support). All parts excluding the following “Consumable” parts are covered under this warranty: Drums (except #1 above), toner/developer and developer units, feed and separation tires, transfer belt, fuser parts. Labor is not covered beyond the initial 30 day warranty. Deductibles may apply
- 3 Year replacement. Copier1 warrants the main unit to be free from major malfunction for a period of 3 years from date of purchase, qualifying service will award replacement of machine with payment of deductible and applicable delivery/replacement costs. This includes all of the following: control panels; circuit boards; motors; main logic controllers; gears and gear packs excluding fuser drive units; document feeders; network interface interfaces and other accessories. Laser units will also be covered under this warranty only for Toshiba branded products. Those parts considered to be “consumable” or “wear” items are not covered under this long-term warranty. Copier1 will ship replacement major components promptly after payment of deductible and applicable shipping and labor fees. Under conditions where copier is deemed by Copier1 to be irreparable, Copier1 will replace the machine with an equal or better copier at the discretion of Copier1 at no charge to customer other than shipping and installation for a period of 3 years. Deductibles may apply. For machines in operation beyond 3 years from date of purchase, Copier1 will provide major component replacement guarantee for the useful life of the machine with standard deductible/delivery fees. Warranty does not apply to misuse or damage resulting from flood, fire, etc..
- Lifetime drum warranty for Toshiba brand console-style, non-production products, including all 55, 05, 15, 06, 16, 08, 18, 25 series models. This does not apply to desktop or smaller machines, including CS models
- 5 Year major component guarantee on refurbished copiers excluding production machines (minimum 5 years available parts support). All parts excluding the following “Consumable” parts are covered under this warranty: Drums (except #1 above), toner/developer and developer units, feed and separation tires, transfer belt, fuser parts. Labor is not covered beyond the initial 30 day warranty. Deductibles may apply
- 3 Year replacement. Copier1 warrants the main unit to be free from major malfunction for a period of 3 years from date of purchase, qualifying service will award replacement of machine with payment of deductible and applicable delivery/replacement costs. This includes all of the following: control panels; circuit boards; motors; main logic controllers; gears and gear packs excluding fuser drive units; document feeders; network interface interfaces and other accessories. Laser units will also be covered under this warranty only for Toshiba branded products. Those parts considered to be “consumable” or “wear” items are not covered under this long-term warranty. Copier1 will ship replacement major components promptly after payment of deductible and applicable shipping and labor fees. Under conditions where copier is deemed by Copier1 to be irreparable, Copier1 will replace the machine with an equal or better copier at the discretion of Copier1 at no charge to customer other than shipping and installation for a period of 3 years. Deductibles may apply. For machines in operation beyond 3 years from date of purchase, Copier1 will provide major component replacement guarantee for the useful life of the machine with standard deductible/delivery fees. Warranty does not apply to misuse or damage resulting from flood, fire, etc..
- 3 Year replacement. Copier1 warrants the main unit to be free from major malfunction for a period of 3 years from date of purchase, qualifying service will award replacement of machine with payment of deductible and applicable delivery/replacement costs. This includes all of the following: control panels; circuit boards; motors; main logic controllers; gears and gear packs excluding fuser drive units; document feeders; network interface interfaces and other accessories. Laser units will also be covered under this warranty only for Toshiba branded products. Those parts considered to be “consumable” or “wear” items are not covered under this long-term warranty. Copier1 will ship replacement major components promptly after payment of deductible and applicable shipping and labor fees. Under conditions where copier is deemed by Copier1 to be irreparable, Copier1 will replace the machine with an equal or better copier at the discretion of Copier1 at no charge to customer other than shipping and installation for a period of 3 years. Deductibles may apply. For machines in operation beyond 3 years from date of purchase, Copier1 will provide major component replacement guarantee for the useful life of the machine with standard deductible/delivery fees. Warranty does not apply to misuse or damage resulting from flood, fire, etc..
- 30 Day 100% Parts and Labor Warranty for all remanufactured, refurbished, and demonstrator copiers. Copier1 guarantees all parts within copier to be free from defects for a period of 30 days from date of order. Any components not received or damaged in shipment must be requested at time of delivery. All parts covered under warranty are to be supplied by copier1 or approved for purchase by third party vendor. Unless agreed to by Copier1 management before installation, all repair parts will be provided by Copier1. Any required machine installation labor is not included- including computer and network installation. This warranty covers all machines refurbished and sold by Copier1 and does not cover “used,” “demonstrator,” and “repossessed” copiers unless they are refurbished by Copier1 or unless otherwise stated on customer invoice. Customer will be provided equipment documentation and Help Desk installation support. For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, customer will be billed the then-current standard price for that part. If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is with Copier1. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
- Help Desk. Customers of all copiers supported by Copier1.com Help Desk technical support shall be entitled to use of said technical support, free of charge for 3 months from date of delivery.
- Drum warranty. Non-Toshiba copiers refurbished/remanufactured by Copier1 come with a 6 month, 40,000 maximum copy drum (photoreceptor) warranty. This warranty is in effect up until 60,000 copies or the number of copies rated for the photoreceptor by the copier manufacturer, whichever is lower, with a 6 month maximum coverage. Under circumstances where drum fails within this period, Copier1 will provide a replacement drum and drum blade parts free of charge. This warranty excludes labor, although often these drums are cartridge-style and can be easily installed by customer. All drum warranties are for DRUM/Photoreceptor only, not entire imaging units. On smaller machines or mother machines with imaging units with a drum included and only generally sold in cartridge firm, there is no drum warranty.
- Delivery and Installation.Copier1 guarantees that unless otherwise stated, all copiers will be operable or made operable upon receipt by customer, or thereafter if additional installation support is required, with respect to print, copy, scan, and- when purchased- fax features. Delivery includes Windows networking where available via remote services provided from Copier1 offices. On-site networking is typically unnecessary and if requested by customer will be billed at market rates to be determined by Copier1. MAC networking may be billed additionally. Free remote networking services will be included with all retail installations, excluding where firewalls have been established, or where outside networking personnel may have created network barriers, thus prohibiting Copier1 staff or contractors from providing remote services. Customer will allow Copier1 technical customer service personnel access to their network for the customer to receive remote networking support. In cases where such remote access is unavailable or prevented by security policies of customer, Copier1 will still provide telephone or email technical support, including video instruction or electronically distributed technical materials to support network installations. Most copiers install without incident. Because of the very costly nature of preparing and delivering large, heavy, and delicate equipment, delivery times may be extended beyond the average 10 business days and is highly dependent upon specific machine ordered and location of customer. Customer agrees that under no circumstances will a delay in delivery be valid grounds for order cancellation. If delivery is refused by customer, customer agrees to be fully be liable for all charges invoiced, plus and re-delivery or other fees related to movement of product resulting from customer’s refusal of delivery. Delivery quotes and charged fees include standard business installations, and do not include 1.)stairs; 2.)Enhanced security or additional insurance; 3.) Removal of old equipment 4.) Lease returns; 5.) Home delivery 6.) Traversing lawns, r fields or any non-hard surfaces, and /or 7.)Hardwood floors. We are capable of delivering to most non-standard environments, but there will be additional fees consistent with the costs of such special deliveries and/or removals and/or special circumstances.
- Free Network Installation. Copier1 shall provide retail customers of non-production machines free remote networking, provided by Copier1 technical support staff or contractors. THIS IS NOT ON-SITE NETWORKING, nor is on-site networking typically necessary for standard networked print, scan, and email compatible installation. Customer hereby agrees to provide suitable network environment for installation of products purchased from Copier1. Customer-owned firewalls, outdated operating systems or other installed software, and/or any other network security features that prevent Copier1 from networking, supporting, servicing, or otherwise providing technical support for products or services offered by Copier1, shall never result in customer refusal to accept equipment, or use of such refusal for purposes of denying leasing company delivery acceptance or credit card charges. Failure to accept equipment based upon issues related to software, firewalls or security features which prevent said installation or support shall be considered breach of this contract by customer, and under no circumstances will be considered a valid reason to deny payment. Copier1 does not directly warranty or support any Fiery or CREO network interfaces.
- PLEASE NOTE: WE WILL PROVIDE ALL CONTRACTED GOODS, SERVICES, TECHNICAL SUPPORT, AND WARRANTY COVERAGE INCLUDING REPLACEMENT OF DEFECTIVE COMPONENTS, NECESSARY REPAIRS, AND.OR EQUIPMENT REPLACEMENT AS DEEMED NECESSARY BY OUR TECHNICAL STAFF AND WITHIN THE CONSTRAINTS OF THIS WARRANTY (AND BEYOND) FOR REASONABLE CUSTOMERS. REFUSAL OF SUCH GOODS AND SERVICES OR BEHAVIOR NOT DEEMED REASONABLE IN A COURT OF LAW DOES NOT VOID CONTRACTUAL REQUIREMENTS OF CUSTOMER, INCLUDING PAYMENTS FOR SAME.