Warranty & Purchase Agreement

Version 2026-10. Effective 26 October 2026. This agreement applies to orders invoiced on or after that date. The version that governs your purchase is the version in effect on the date of your invoice; earlier versions are retained and available on request.

This is the purchase agreement and limited warranty between Copier1, LLC ("Copier1", "we", "us") and the purchaser named on the sales invoice ("Customer", "you"). It covers office copiers, multifunction printers, production equipment, accessories and supplies sold by Copier1 or its affiliates, whether bought through Copier1.com or through another venue we sell on.

In one sentence: every Certified Pre-Owned office machine we sell carries 30 days of parts and labor, 5 years of major component parts coverage, and 3 years of whole-machine replacement with a deductible — and after year three, major component replacement continues for the useful life of the machine.

Coverage at a glance

This table is a summary for quick reference. The numbered sections below are the operative terms, and where the two differ the sections govern.

Coverage	How long	Parts	Labor
Parts and labor, everything except consumables	30 days from delivery	Yes	Yes
Major components	5 years from delivery	Yes	No
Whole-machine replacement if irreparable	3 years from delivery	Deductible + freight	No
Major component replacement after year 3	Useful life of the machine	Deductible + freight	No
Drum — Toshiba console models	Useful life of the machine	Yes	No
Drum — other brands	6 months or 40,000 copies	Yes	No
Help Desk technical support	3 months from delivery	Free	Free
Exchange of a machine that will not meet specification	6 months from invoice date	Free exchange, freight payable by Customer
Return for refund	45 days from invoice date	20% restocking fee, freight payable by Customer

What is never covered, on any machine: toner, developer, drums (except as set out in the drum section), feed tires and rollers, transfer belts, fuser parts, staples, waste containers and other consumable or wear items. These are the parts a copier is designed to use up. They are available from us and are not a defect when they wear out.

Contents

1. Definitions
2. Scope, and which document wins
3. Which machines get which coverage
4. When coverage starts
5. 30 days, parts and labor
6. 5 years, major components
7. 3 years, whole-machine replacement
8. After year three
9. Drum and photoreceptor coverage
10. What is not covered
11. Supplies and third-party parts
12. Power and installation environment
13. Network environment
14. Moving the machine
15. Help Desk support
16. How to make a warranty claim
17. Advance exchange of parts
18. The first days after delivery
19. Delivery and installation
20. Shipping damage
21. Exchange of a non-conforming machine
22. Returns, refunds and RMA
23. New equipment
24. Export and non-US power systems
25. Payment terms
26. Billing questions and card disputes
27. Non-payment and collections
28. Leased equipment
29. Maintenance agreements
30. Outside contractors
31. Product photographs
32. Changes to this agreement
33. Our service commitment, and conduct
34. Limitation of liability
35. Your legal rights
36. Governing law and venue
37. Sole agreement
38. Common questions
39. How to reach us

---

1. Definitions

Certified Pre-Owned

A machine that was previously placed in service — typically coming off a short lease or out of a dealer demonstration fleet — and has since been inspected, tested, cleaned and brought to working specification by Copier1. Its meter reading is published on the product listing. Unless your invoice says otherwise, every machine we sell is Certified Pre-Owned, and Certified Pre-Owned machines are covered by sections 5 to 9 of this agreement.

Where an earlier version of this agreement, an older invoice, a listing on another marketplace or any other Copier1 document describes the same condition using a different word, Certified Pre-Owned is the term that governs, and the machine is covered on the terms set out here.

New

Factory-sealed equipment that has never been placed in service. The manufacturer's own warranty applies, in addition to anything stated on your invoice. Sections 5 to 9 do not apply to new equipment unless your invoice says they do.

As-Is

Sold with no warranty of any kind. A machine is As-Is only where the sales invoice says so in those words, or where section 24 applies. Nothing is As-Is by default.

Major component

Control panels; circuit boards and main logic controllers; motors and drive motors; gears and gear packs, excluding fuser drive units; document feeders; network and fax interface boards; finishers and stapler heads; power supplies; switches and sensors. Laser units are major components on Toshiba-branded machines only.

Consumable and wear items

Toner, developer, drums and photoreceptors (except as set out in section 9), feed tires and rollers, transfer belts and transfer rollers, fuser parts, staples, waste toner containers, filters, and any other part the equipment is designed to consume or wear out in normal operation.

Delivery date

The date the equipment is delivered to the address shown on the sales invoice. Where delivery is refused, deferred or delayed by the Customer, the delivery date is the date delivery was first attempted.

Useful life

For as long as the machine remains serviceable, remains owned by the original purchaser named on the invoice, and remains installed at the address on the invoice or at an address we were told about in writing under section 14. Coverage described as lasting for the useful life of the machine ends if the machine is sold or transferred to another party.

2. Scope, and which document wins

This agreement applies to all equipment and supplies purchased, ordered or invoiced from Copier1, LLC or its affiliates, including machines sold through Copier1.com and through other venues we sell on.

Where this agreement and your sales invoice say different things, the sales invoice governs for that order. Any variation from the terms below has to appear on the invoice to be effective; nothing said in a phone call or an email changes this agreement unless it is written onto the invoice.

Maintenance and repair services are separate from this agreement, whether you buy them from us or from somebody else. Copier1 is not responsible for work performed by another vendor unless we contracted that vendor directly. Buying maintenance elsewhere does not affect the warranty coverage set out here, and this warranty is not a maintenance plan — see section 29.

3. Which machines get which coverage

Machine class	What applies
Console and floor-standing office MFPs	All of sections 5 to 9
Desktop and small-office machines, including CS models	Section 5 (30 days, parts and labor) only. Sections 6, 7, 8 and 9 do not apply.
Home Office, High Volume, Professional Series and Production equipment	Whatever your invoice states. These machines are normally covered by a separately purchased maintenance plan rather than by sections 5 to 9.
Toner, parts and accessories bought on their own	Defect-on-arrival only. Report within 30 days of delivery.

4. When coverage starts

Every period in this agreement runs from the delivery date. Not the order date, not the invoice date. A machine that spends ten business days in transit does not spend ten days of its warranty there.

5. 30 days, parts and labor

For 30 days from the delivery date, Copier1 covers 100% of parts and labor on everything in the machine except consumable and wear items. If a part in the machine is defective in that period, we repair or replace it at no charge to you.

Parts used in a warranty repair are supplied by Copier1, or bought from a third party with our approval in advance. Replacement parts may be new or Certified Pre-Owned; all are inspected and tested, and carry the balance of the warranty period remaining on the original machine.

Installation labor is not warranty labor and is not included here — that covers computer setup, network configuration and physical installation. Delivery and installation are dealt with in section 19.

Anything missing from the shipment, or damaged in transit, has to be reported at the time of delivery. See section 20.

6. 5 years, major components

For 5 years from the delivery date, Copier1 supplies replacement major components at no charge for parts. We maintain parts support for a minimum of 5 years on every machine we sell.

This is a parts warranty. Labor is not included beyond the first 30 days. Consumable and wear items are not included. Drums are dealt with separately in section 9.

If you would rather not handle labor yourself, a maintenance plan covers it — ask us, or request a technician at book.copier1.com/service-call.

7. 3 years, whole-machine replacement

For 3 years from the delivery date, Copier1 warrants the main unit against major malfunction. Where a qualifying fault occurs, we ship the replacement major component once you have paid the applicable deductible and freight.

Where we determine that the machine cannot reasonably be repaired, we replace it with a machine equivalent or better in performance, at our selection, at no charge for the machine itself. You pay freight, the deductible, and installation.

This section does not apply to damage from misuse, accident, flood, fire or other casualty, and does not apply to desktop or small-office machines including CS models.

8. After year three

Beyond 3 years from the delivery date, Copier1 continues to provide major component replacement for the useful life of the machine, on payment of the then-standard deductible and freight. This is open-ended on duration and is not a promise of free parts — it is a commitment that parts and a replacement route stay available to you.

9. Drum and photoreceptor coverage

Toshiba console models

Toshiba-brand console-style non-production machines, including all 55, 05 and 15 series and newer models, carry drum coverage for the useful life of the machine. Parts only; labor is not included. This does not apply to desktop or smaller machines, including CS models.

All other brands

Certified Pre-Owned machines from other manufacturers carry drum (photoreceptor) coverage for 6 months or 40,000 copies, whichever comes first, or the manufacturer's rated life for that photoreceptor if that is lower. Where the drum fails within that period we supply a replacement drum and drum blade at no charge for parts. Labor is not included, though on most machines the drum is a cartridge the operator can fit.

What drum coverage does and does not include

Drum coverage is for the drum or photoreceptor itself, not for a complete imaging unit. Where a machine's drum is only sold as part of a sealed cartridge or imaging unit — which is how most smaller machines are built — there is no separate drum coverage, and the cartridge is a consumable under section 10.

10. What is not covered

No part of this warranty covers:

• Consumable and wear items, as defined in section 1. They are not a defect when they wear out.
• Damage from misuse, abuse, neglect, accident, theft, vandalism, or the acts of third parties.
• Damage from flood, fire, water, storm, war or any other casualty or force of nature.
• Damage caused by improper electrical supply — see section 12.
• Damage caused by non-compatible supplies or by parts installed by somebody other than Copier1 or a Copier1 contractor — see section 11.
• Damage occurring during a move we did not perform — see section 14.
• Cosmetic condition on a Certified Pre-Owned machine. These machines have been in service. We clean every one, and repaint or replace exteriors that are significantly scratched or discoloured, but minor scrapes, slight casing discolouration and small dents are normal and are not a defect.
• Labor, beyond the first 30 days.
• Routine and scheduled maintenance, and maintenance beyond the scheduled intervals. A copier is a mechanical device operating at high temperature and it needs attention from time to time; that is maintenance, not warranty.
• Anything on a machine sold As-Is, including export sales under section 24.

11. Supplies and third-party parts

Buying your toner somewhere else does not void your warranty. What is not covered is damage caused by a supply or a part that was not compatible with the machine.

This warranty does not cover service made necessary by:

• toner, developer, drums, paper or other supplies that are not compatible with the equipment;
• parts or attachments installed by anyone other than Copier1 or a Copier1 contractor, other than the routine fitting of supplies; or
• operating the equipment in a manner it was not designed for.

Non-compatible toner and developer are a real cause of drum and fuser damage, which is why we stock supplies matched to every machine we sell. If we find that a non-compatible supply caused a failure, we will tell you what we found, and what it will cost, before doing any chargeable work.

12. Power and installation environment

Power requirements are published on every product listing. Providing proper electrical service to the machine is the Customer's responsibility. Damage caused by improper power supply, by a surge, or by any other electrical event at the installation site is not covered by this warranty. Surge protection is the Customer's to provide.

13. Network environment

The Customer provides a suitable network environment for installation. A firewall, an unsupported operating system, or another security control on your side that prevents us from completing remote setup is not grounds to refuse delivery, to withhold acceptance from a leasing company, or to withhold payment. Where remote access is not available to us we still provide telephone and email support, written instructions and video guidance, and on-site networking can be arranged and quoted separately.

14. Moving the machine

Coverage follows the machine to a new address, provided you tell us the new address in writing before the move and the machine is moved by a qualified equipment mover. Damage caused during a move we did not perform is not covered, and a machine we have lost track of is a machine we cannot supply parts for — so tell us.

15. Help Desk support

Copier1 Help Desk technical support is free of charge for 3 months from the delivery date, for every machine we support. After that, support is available through a maintenance plan or on a per-incident basis. Remote sessions can be booked at book.copier1.com/remote.

16. How to make a warranty claim

1. Contact the Help Desk first. Call 888-866-2679 or email sales@copier1.com with the model, the serial number and what the machine is doing. Most faults are settled here.
2. We diagnose it. Remotely where we can get to the machine, by phone where we cannot. We will tell you which part has failed and whether it is covered.
3. We ship the part, or dispatch a technician. Parts under warranty ship at no charge for the part. Labor is chargeable after the first 30 days unless you hold a maintenance plan.
4. Repairs we are to pay for must be approved by Copier1 management before the work is done. We cannot reimburse a repair we did not authorise in advance — not because we are looking for a reason to decline, but because we cannot verify a fault we never saw.

Service calls can also be requested at book.copier1.com/service-call.

17. Advance exchange of parts

Where we ship a replacement part before receiving the failed one, we will ask for a valid payment card at the time of the request. We do not charge it, provided the original part reaches us within 30 days of our shipping the replacement. If it does not, the card is charged the then-current standard price of that part. We will tell you that price before the part ships.

Parts removed during a repair remain the property of Copier1 and are to be returned in the prepaid packaging we provide.

18. The first days after delivery

Shipping is the hardest thing that happens to a copier. Most problems in the first hours or days after delivery are post-shipment adjustments or operator error, not faults. A machine that will not power up or will not feed paper on day one is usually working again the same day, over the phone.

If the machine arrives inoperable, your first step is the Help Desk. We will remedy it — remotely, with parts, or with a technician, as the fault requires. Copier1 covers the cost of putting right a machine that arrived not working.

19. Delivery and installation

Unless your invoice says otherwise, we guarantee the equipment will be operable, or made operable, on receipt — for print, copy, scan and, where purchased, fax. Delivery includes free remote Windows networking for up to three workstations on retail orders, provided from our offices.

On-site networking is usually unnecessary; where requested it is quoted and billed separately. Mac networking may be billed separately. Remote networking cannot be provided where a firewall or third-party network configuration blocks our access — see section 13.

Delivery averages around 10 business days and depends on the machine and your location. A delay is not grounds to cancel the order. Where a delay runs past 30 days from the estimated ship date and is not caused by the Customer, either party may cancel and we refund what was paid for the undelivered equipment.

If delivery is refused, the Customer remains liable for the invoiced charges plus re-delivery and any other costs arising from the refusal.

20. Shipping damage

Inspect the shipment on arrival and note any damage or shortage at the time of delivery. Retain all packaging. Shipping claims are filed by the Customer as the consignee, and we will help you file them — and in most cases we supply the damaged parts at no cost before the claim is settled, so the machine is working while the paperwork runs.

A shipping claim is not a reason to withhold payment on the invoice.

21. Exchange of a non-conforming machine

For 6 months from the invoice date, where a machine will not perform to the manufacturer's published specification for the main unit, you may exchange it. Accessories bought from us can be exchanged on the same terms with our written approval. Toner and supplies are not covered by this section.

Before an exchange is authorised you need to allow us a reasonable opportunity to repair the machine. That is not a delaying tactic — the most common time for a copier to need service is immediately after transport, and a machine that is adjusted on day three performs for years.

Freight both ways, including insurance, is the Customer's. Where we arrange it, we use our corporate rates with a carrier providing air-ride, padded transportation, or a carrier of your choosing on the same standard. There is no restocking fee on an exchange under this section.

22. Returns, refunds and RMA

A return for refund is a different thing from an exchange, and has a different window.

• Request within 45 days of the invoice date, by email to sales@copier1.com.
• No return is accepted without an approved RMA number. Ask for one; we issue them.
• A 20% restocking fee applies to an approved return for refund.
• Freight both ways, including insurance, is the Customer's, and is not reimbursed.
• Service, installation and networking already performed are deducted from the refund.
• Meter usage beyond normal evaluation may be deducted from the refund.
• Where an order is cancelled or refused after it has been placed, the Customer is liable for freight, the restocking fee and any service and installation charges incurred.

Returning part of an order is not a way to unpick its pricing. An invoice is priced as a whole transaction; where a machine was discounted and an accessory was not, the accessory cannot be returned on its own for full credit.

23. New equipment

New equipment is not returnable for refund. You may instead trade it at full depreciated value against a Certified Pre-Owned machine, excluding freight and installation. The manufacturer's warranty on new equipment applies in addition to anything on your invoice.

24. Export and non-US power systems

Equipment shipped outside the continental United States, packaged for shipment outside the United States, or later moved outside the United States is sold AS-IS WITH NO WARRANTY. The same applies to equipment supplied for 220-volt or any other non-US electrical system, and the Customer indemnifies Copier1 and its affiliates against damages arising from its use. Export, wholesale, bulk and container sales are final and are sold as-is, where-is.

25. Payment terms

Orders are paid in full before shipment unless we have approved other terms in writing. We accept Visa, Mastercard, American Express, Discover, QuickBooks invoicing, e-check and wire transfer.

Where you give us checking account details — on paper, electronically or by telephone — you are authorising a one-time debit for the amount shown on the invoice, and you confirm you are an authorised signer on the account or have been authorised by one to provide the details. We will confirm the amount and the date in writing before debiting. A paper check and the electronic presentment of the same check are treated identically, as provided for by the Check Clearing for the 21st Century Act, Pub.L. 108–100.

26. Billing questions and card disputes

If something is wrong, call us. 888-866-2679. A dispute filed before we have seen the machine does not get the machine working, and almost everything is settled the same day by somebody who knows the equipment.

Copiers are heavy, individually prepared and frequently leasing-company assets, which makes them difficult to re-inventory once they have shipped. So we ask you to raise any quality or performance concern with us directly and give us a reasonable chance to put it right, using the remedies in this agreement, before escalating it elsewhere.

Nothing in this agreement asks you to give up any right you have under the Fair Credit Billing Act, under Regulation Z, or under the rules of your card network, and nothing here is intended to limit those rights. What this section does ask is that you come to us first.

Amounts on an invoice that are not in genuine dispute remain payable on the invoice terms while any disputed item is being resolved.

27. Non-payment and collections

Where a Customer takes delivery and then fails to pay, any discount extended on that order is forfeited, and the amount pursued is the price published for that product on Copier1.com at the time of purchase. For example: a machine listed at $1,995 and sold at a discounted $1,495, delivered and unpaid, is collected at $1,995.

Interest accrues at 6% per year on overdue balances, and the Customer is responsible for the costs of collection.

28. Leased equipment

A lease is a contract between you and the leasing company; Copier1 supplies the equipment. The leasing company releases funds to us only once you confirm the equipment has been delivered, so you agree to provide that confirmation promptly on delivery. Where confirmation is withheld, the balance becomes payable to Copier1 immediately.

29. Maintenance agreements

A maintenance agreement is a separate contract and may add ongoing parts, labor and supplies coverage. This warranty is not a maintenance plan — it is major parts coverage, and it does not include labor after the first 30 days or any consumable supplies.

Nationwide labor contracted on your behalf is approved in advance and is dispatched only by Copier1.

30. Outside contractors

Where Copier1 uses outside contractors, the terms of this agreement that concern the treatment of Copier1 staff apply to them as well. The Customer agrees not to engage a Copier1 contractor directly for work that would otherwise have been purchased through Copier1, without our written permission.

31. Product photographs

A photograph on a listing may not be an exact representation of the machine shipped. Configuration, finisher and cassette options vary. The model number, the specification and the meter reading on the listing are what govern; where the photograph and the specification disagree, the specification is correct.

32. Changes to this agreement

We may change this agreement. A change applies only to orders placed after it takes effect. The version governing your purchase is the version in effect on the date of your invoice, identified at the top of this page; earlier versions are retained and available on request.

Specification changes, alterations or attachments made to equipment after purchase may require a change to its warranty. Where an alteration makes it impractical for us to continue warranting the equipment, we may end coverage on that machine by notice to the Customer.

33. Our service commitment, and conduct

We will provide the goods, services, technical support and warranty coverage set out in this agreement, including replacement of defective components, necessary repairs and equipment replacement as our technical staff determine is required — and in practice, often beyond what is strictly written here. Declining goods or services we have offered under this agreement does not release the Customer from payment obligations.

On the human side: the equipment we sell is often the lifeblood of a business, and when it stops, people are frustrated. We understand that completely, and our team is patient about it. What we ask in return is ordinary courtesy toward the people answering the phone. Where that breaks down we will say so once, and if it continues we may decline further orders, route your account through a named manager, or end the business relationship.

We will not withhold warranty coverage you have already paid for.

34. Limitation of liability

35. Your legal rights

36. Governing law and venue

This agreement is governed by the laws of the State of Maryland. Any legal action arising under it is to be brought in Montgomery County, Maryland, and each party consents to that venue. In any such action, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

Where a Customer files an action outside Montgomery County, Maryland, the Customer is responsible for the costs reasonably incurred by Copier1 in transferring that action to the proper venue.

37. Sole agreement

This is the agreement. Together with your sales invoice it is the only binding agreement for equipment and supplies purchased from Copier1, and it supersedes any other understanding, written or spoken. Manufacturer warranties may apply in addition on certain new products. Where this agreement and the invoice differ, the invoice governs for that order.

If any part of this agreement is held unenforceable, the rest stays in force.

38. Common questions

Is a Certified Pre-Owned copier covered by the warranty?

Yes. Certified Pre-Owned is the standard condition for machines Copier1 sells, and it is the condition the whole of this warranty is written for: 30 days parts and labor, 5 years major components, 3 years whole-machine replacement.

How long is Copier1's copier warranty?

Five years on major component parts, from the delivery date. Within that, the first 30 days include labor as well as parts, and the first 3 years include replacement of the whole machine if it cannot be repaired. After year three, major component replacement continues for the useful life of the machine with a deductible.

Does the warranty include labor?

For the first 30 days, yes — 100% of parts and labor. After that it is a parts warranty. Labor is available through a maintenance plan or per incident.

Will buying toner elsewhere void my warranty?

No. What is not covered is damage caused by a supply that was not compatible with the machine. That is a real risk with unmatched toner and developer, which is why we stock supplies matched to every machine we sell, but using another vendor does not by itself cancel your coverage.

Can I return a copier?

Two routes. If the machine will not perform to the manufacturer's specification, you can exchange it free of a restocking fee for 6 months from the invoice date, once we have had a reasonable chance to repair it. If you simply want a refund, request it within 45 days of the invoice date; a 20% restocking fee applies and freight is yours. Either way you need an RMA number first.

What is the restocking fee?

20% on an approved return for refund. There is no restocking fee on an exchange of a machine that will not meet specification.

Is the drum covered?

On Toshiba console models, for the useful life of the machine. On other brands, 6 months or 40,000 copies, whichever comes first. Drum coverage is for the drum itself, not for a complete imaging unit, and there is no separate drum coverage where the drum is only sold inside a sealed cartridge.

Does the warranty transfer if I sell the machine?

No. Coverage under this agreement is for the original purchaser and ends on sale or transfer.

How soon does coverage start?

On the delivery date — the day the machine arrives at the address on your invoice, not the day you ordered it.

How do I make a claim?

Call 888-866-2679 or email sales@copier1.com with the model, the serial number and what the machine is doing. Or book a remote session at book.copier1.com/remote, or request a technician at book.copier1.com/service-call.

39. How to reach us

Copier1, LLC
12-E Meem Avenue, Suite E
Gaithersburg, MD 20877
United States

Sales and support: 888-866-2679
Email: sales@copier1.com
Deliveries: 888-866-2679
Returns and RMA: sales@copier1.com

Monday to Friday, 9am–5pm Eastern. A person answers.

Copier1, LLC — Warranty & Purchase Agreement, version 2026-10, effective 26 October 2026. Supersedes all earlier versions.