Shipping policy

Summary. Full terms: Shipping & Delivery.

Machines ship by air-ride, padded freight and take about 10 business days, depending on the machine and your location. Delivery is quoted per order and shown as a line on your invoice. We deliver throughout the continental United States.

The delivery fee covers transport, placement on a ground floor with level access, unpacking, setup, a working test of copy, print, scan and fax where purchased, and free remote network setup for up to three workstations.

Charged separately: stairs or non-level access, removal of old equipment, on-site networking, Mac networking, liftgate or inside delivery, and non-standard environments. Tell us about access restrictions when you order — a truck that cannot deliver still charges for the journey.

Toner, parts and supplies ship free by ground anywhere in the continental United States — no minimum order. Processed in 3 to 5 business days, then typically 2 to 5 business days in transit. Expedited shipping quoted on request.

No online tracking. Email or call and we will tell you where your machine is.

Delays. Freight for equipment this size is unpredictable and a delay is not grounds to cancel — except where it runs past 30 days from the estimated ship date through no fault of yours, when either party may cancel and we refund what was paid for the undelivered equipment.

Damage in transit. Inspect before the driver leaves and note any damage on the paperwork — a clean signature makes a claim very difficult. Keep the packaging. Claims are filed by you as consignee and we will help; in most cases we supply damaged parts at no cost before the claim settles.

Refusing delivery. You remain liable for the invoiced charges plus re-delivery and movement costs. If you have changed your mind it is cheaper to take delivery and return it — see Cancellation Policy.

Outside the continental US is quoted case by case and is sold as-is with no warranty.